Terms & Conditions – Bin Amin & AlSaafar Alamin Travel & Tours

1. Acknowledgement

• By confirming a booking, you agree to these Terms & Conditions on behalf of yourself and all travelers in your booking.

• You also agree that you have read and understood the details of your chosen package.

2. Bookings & Payments

• A deposit or full payment is required to secure bookings.

• Prices are subject to change due to fuel, exchange rates, airline/hotel adjustments, or government taxes.

• Payments must be made through our authorized channels only.

3. Cancellations & Refunds

• Cancellations must be made in writing/email.

• Cancellation charges apply depending on the time of notice before departure.

• No refunds for no-shows, visa rejections, unused services, or early departures.

• Refunds, if applicable, will exclude non-refundable costs (airline, hotel, visa, insurance).

4. Travel Documents & Visas

• Travelers must carry valid passports (minimum 6 months validity) and required visas.

• Visa assistance may be provided, but approval is at the sole discretion of authorities.

• We are not liable for denial of boarding, refusal of entry, deportation, or related losses.

5. Flights

• Flight timings, airlines, and routes are subject to change.

• Passenger names must match passport details exactly.

• We are not responsible for airline delays, cancellations, or additional costs incurred.

• Baggage allowance is as per airline rules.

6. Ground Services & Accommodation

• Hotels, transport, and itineraries may change due to availability, weather, or operational reasons.

• Alternative arrangements of equal or higher standard will be provided where possible.

• Personal expenses (tips, laundry, meals not included, phone calls, medical, optional tours) are the traveler’s responsibility.

7. Insurance

• We strongly recommend purchasing travel insurance covering cancellation, medical, baggage, and accidents.

• We are not liable for costs due to illness, accidents, theft, delays, or force majeure events.

8. Group & Private Tours

• Group tours require a minimum number of participants; if not met, the tour may be rescheduled or refunded.

• Travelers must follow group schedules and remain with the group unless otherwise agreed.

9. Changes by Company

• We reserve the right to cancel or reschedule tours due to unforeseen circumstances (weather, political events, low group size, operational issues).

• If canceled by us, customers will be offered an alternative tour or refund (excluding visa/insurance costs).

10. Refusal of Service

• We reserve the right to refuse service or remove any traveler from a tour for:

  • Unsafe, illegal, or disruptive behavior

  • Possession of prohibited substances

  • Non-compliance with tour rules

11. Special Requests

• Dietary, mobility, or other special requests must be mentioned at the time of booking.

• Requests are not guaranteed and subject to availability.

12. Shopping & Personal Purchases

• We are not responsible for goods purchased during tours.

• All transactions are solely between the traveler and the vendor.

13. Liability & Responsibility

• We act as agents for airlines, hotels, and transport providers.

• We are not responsible for delays, accidents, natural disasters, strikes, political unrest, or other force majeure events.

• Our liability is limited to the amount paid to us for the specific service.

14. Governing Law

• These Terms & Conditions are governed by the laws of Pakistan and the UAE.

• Any disputes shall be resolved under the jurisdiction of courts in Pakistan/UAE.

15. Complaints

• Any complaint must be reported immediately to our representative during the trip so it can be addressed.

• If unresolved, written complaints must be submitted within 7 days of returning from the tour.